S O F T W A X

Unified Solutions

Our client-centric approach ensures that every project is tailored to your specific requirements, delivering results that drive success and growth.

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English
  • English
  • Luganda
  • Franch
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24/7 Support Available

Expert IT support when you need it most.

From troubleshooting technical issues to strategic IT planning—our certified technicians provide comprehensive support and consultancy to keep your business running smoothly.

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Your IT department, on-demand

Whether you need a full-time IT team or occasional expert guidance, we provide flexible support tailored to your business size and needs.

Remote & Onsite Support

Fast remote assistance or onsite visits when physical presence is required.

Proactive Monitoring

We monitor your systems 24/7 to detect and resolve issues before they impact you.

Strategic IT Planning

Long-term technology roadmaps aligned with your business goals.

IT Support Team
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Flexible plans for every business

Basic Support

Basic Support

Perfect for small businesses needing occasional IT assistance and guidance.

  • Email support (business hours)
  • Remote troubleshooting
  • Software installation help
  • Monthly system checkup
UGX 300,000/month
Professional Support

Professional Support

Comprehensive support for growing businesses with critical IT infrastructure.

  • Phone & email support 24/7
  • Remote + onsite support
  • Priority response times
  • Proactive monitoring
  • 2 onsite visits/month
UGX 800,000/month
Enterprise Support

Enterprise Support

Full IT department services with dedicated account manager and unlimited support.

  • Dedicated IT manager
  • Unlimited support requests
  • Strategic IT consultancy
  • Security audits & compliance
  • Unlimited onsite visits
From UGX 2M/month
24/7
Support Available
<30
Min Response Time
150+
Businesses Served
98%
Client Satisfaction
IT Consultancy
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Strategic technology guidance

Make informed decisions about technology investments, infrastructure upgrades, and digital transformation initiatives.

Technology Assessment

Comprehensive audit of your current IT infrastructure and recommendations.

Digital Transformation

Roadmaps for modernizing operations with cloud, automation, and AI.

Vendor Management

Help selecting and negotiating with IT vendors and service providers.

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Complete IT support services

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Help Desk Support

Quickly resolve user issues with software, hardware, passwords, and technical problems.

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Server Management

Maintain, monitor, and optimize your Windows and Linux servers for peak performance.

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Backup & Disaster Recovery

Automated backups and recovery plans to protect your critical business data.

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Cybersecurity

Firewalls, antivirus, security audits, and training to protect against threats.

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Cloud Services

Migration, management, and optimization of cloud infrastructure (AWS, Azure, Google Cloud).

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Software Updates

Regular patching and updates for operating systems, applications, and security software.

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IT Support FAQs

Our packages include remote troubleshooting, software support, system monitoring, security updates, backup management, and user training. Higher tiers add onsite visits, dedicated managers, and strategic consultancy.
Response times vary by package: Basic (2-4 hours), Professional (under 30 minutes), Enterprise (immediate). Critical issues always get priority treatment regardless of package.
Yes! Professional and Enterprise packages include scheduled onsite visits. We also offer ad-hoc onsite support at UGX 50,000 per visit plus travel for areas outside Kampala.
Absolutely! We help businesses migrate to AWS, Azure, Google Cloud, or other platforms. This includes planning, migration, optimization, and ongoing cloud management.
Yes! We offer hourly consultancy at UGX 75,000/hour or project-based consultancy for IT assessments, technology roadmaps, and strategic planning.
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